Shipping policy

Shipping & Delivery

We believe shopping online should be simple — no hidden fees and no nasty surprises at checkout.

Shipping costs

Standard delivery is FREE on all orders to most UK mainland addresses.

Rather than adding a standard delivery charge at checkout, we factor our normal delivery costs into the price you see on each product page.

In most cases, what you see is what you pay. Please bear this in mind when comparing our prices with other retailers who may add delivery charges at checkout.

Remote-area delivery surcharges

Because we work with a wide range of UK suppliers and specialist delivery companies, some apply additional charges for delivery to certain remote or extended-area postcodes.

This most commonly affects parts of the Scottish Highlands and Islands, although other remote UK locations may also be affected.

Where one of our suppliers applies an additional delivery charge to your postcode, any surcharge will be clearly shown at checkout before you place your order.

These charges are determined by the supplier or delivery carrier servicing that particular product and unfortunately aren't something we're always able to absorb within our standard free-delivery offer.

If you're unsure whether a surcharge may apply to your address, please contact us before ordering and we'll be happy to check.

Where we ship

We deliver throughout England, Scotland and Wales, with free standard delivery available to most UK mainland addresses.

Delivery to Northern Ireland, the Scottish Highlands, Scottish Islands and other offshore UK islands varies depending on the product and supplier.

Some products can be delivered to these areas for an additional charge, while others may unfortunately not be available for delivery at all.

If you're ordering for delivery to one of these locations, you're very welcome to contact us before placing your order and we'll confirm what's available.

Delivery times

Delivery times vary depending on the product and supplier. The estimated delivery timescale for each item is shown on the individual product page, so please check this before ordering.

The majority of our products are delivered within 2–5 working days, although some larger, heavier or more fragile items require specialist couriers or two-person delivery teams and may take up to 14 days.

These are estimated delivery times rather than guaranteed delivery dates. Occasionally circumstances outside our control — such as courier delays, supplier availability or adverse weather — may affect delivery.

Where we're made aware of a significant delay, we'll do our best to keep you informed.

Large, heavy & pallet deliveries

Many of the products we sell are large, heavy or fragile and require specialist handling.

Depending on the item, your order may therefore arrive by pallet delivery, specialist furniture courier or two-person delivery service rather than a standard parcel courier.

Where a product has particular delivery requirements, we'll provide the relevant information on the product page wherever possible.

Please ensure that someone is available to accept delivery where required and let us know before ordering if there are any access restrictions that could affect delivery of a large item.

Order processing & tracking

We work with a wide range of carefully selected suppliers to offer our collection, and many orders are dispatched directly from the supplier to you.

This means delivery arrangements and tracking can vary from one product to another.

Where tracking information is provided by the supplier or courier, we'll pass this on to you so you can follow your order's journey.

For some specialist, furniture or pallet deliveries, traditional online tracking may not be available. In these cases, the courier may contact you directly by telephone, text or email to arrange or confirm delivery.

If you've ordered more than one product, they may be supplied by different suppliers and therefore arrive separately.

Bespoke, made-to-order & pre-order items

Some of our products are bespoke, made to order or available for pre-order and will therefore have longer lead times.

Depending on the item, delivery may take several weeks.

Where this applies, the expected lead time will be clearly stated on the product page. Please check this information carefully before ordering.

If an item is being made specifically for you, additional cancellation and returns conditions may also apply. These will be explained on the relevant product page or within our Returns Policy where applicable.

Delivery access

Before ordering larger items, please check that the product will fit through any doorways, hallways, staircases, lifts or other access points required to reach its intended location.

Unless specifically stated otherwise, delivery does not include assembly, installation or removal of packaging.

If you have unusual access requirements or are unsure whether delivery will be possible, please contact us before ordering.

Questions?

If you have any questions about delivery, timescales or whether we can deliver a particular product to your postcode, please get in touch.

We're always happy to check with the supplier before you place your order.