Best Price Policy

 

At Decor and Pour, we believe in fair, transparent pricing. That means no hidden charges, no gimmicks, and free delivery on every order. We work hard to keep our prices competitive while offering expert service, reliable delivery, and full support you can trust.

What Our Policy Means

  • Competitive pricing – We regularly check the market to ensure our prices remain fair and competitive
  • Free delivery included – The price you see is the price you pay. When comparing with competitors, be sure to include their delivery charges in the total cost.
  • No gimmicks – We never inflate prices just to offer fake “discounts” later.
  • Customer-first approach – If you find the same product advertised at a lower total price (including delivery) by an authorised UK retailer before you buy from us, let us know and we’ll review it. Where possible, we’ll adjust our price or offer you the best deal we can.

Why Shop With Us?

Unlike big-box retailers, we focus on delivering:

  • Specialist product knowledge and advice
  • Personal customer service you can rely on
  • A carefully selected range of quality products
  • Trusted delivery partners and full aftercare support
  • Free delivery on every order

Important Notes

  • Our Best Price Policy applies only if a competitor’s total price (including delivery) is presented to us before purchase. Once an order has been placed, we cannot retrospectively adjust the price.
  • Competitor offers must be from an authorised UK retailer, for a brand new, identical item that’s in stock and available for immediate dispatch.

Our Best Price Policy does not apply to:

  • Marketplace or auction sites (eBay, Amazon Marketplace, etc.)
  • Wholesale, trade-only, or bulk-discount pricing
  • Clearance sales, flash promotions, or pricing errors

How to Request a Review

If you’ve seen a better total price before placing your order, simply contact us with a link or written proof. Our team will review it quickly and get back to you with the best deal we can offer.

Our Promise to You

We may not always be the absolute cheapest, but we guarantee honest, competitive pricing with free delivery and exceptional service. With us, you’ll always get great value backed by expert advice, careful delivery, and full aftercare support.  

Frequently asked questions
Do you always match competitor prices?

Not always. We’ll review the competitor’s total price (including delivery) and,
where possible, we’ll adjust our price or give you the best deal we can. Our
aim is to be fair and competitive, but we don’t guarantee to always be the
lowest.
Does the guarantee include delivery costs?

Yes. Our prices always include free delivery, so competitor prices must
include their delivery charges too. We only compare the total price you’d
actually pay.
Can I request a price match after I’ve placed an order?

No. Our Best Price Policy only applies if you show us the competitor’s
price before purchase. Once your order has been placed, we cannot
retrospectively adjust the price.
Do you match Amazon or eBay?

We do not match prices from online marketplaces, auction sites, or
private sellers (including Amazon Marketplace and eBay). We only consider
prices from authorised UK retailers.
What counts as an authorised retailer?

An authorised retailer is a recognised UK business selling genuine,
brand-new, proper customer service, and items available for immediate dispatch.
Do you match clearance or flash sale prices?

No. Our guarantee does not apply to clearance sales, limited-time
promotions, or obvious pricing errors.
How do I request a price review?

Simply contact us before purchasing with a link or written proof of the
competitor’s lower total price (including delivery). Our team will review it
quickly and get back to you.