Refund policy

Returns Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Once your return is approved, you then have a further 14 days to send the product(s) back.

To be eligible for a return, your item must be in the same condition that you received it—unused, with tags, and in its original packaging.  The packaging must be undamaged so that the item can be restocked. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at info@decorandpour.co.uk If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

You can always contact us with any return questions at info@decorandpour.co.uk

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect so we can evaluate the issue and make it right.
Where an item is damaged, faulty, or not as described, you are entitled to a full refund, including the original delivery charge, and we will cover the cost of return postage/collection.

Delivery & Collection Cost Deductions (Change-of-Mind Returns)

Certain items—particularly larger or heavier products—can incur higher delivery and collection charges. For change of mind returns we reserve the right to deduct reasonable delivery and return collection costs from your refund.
Any applicable deductions will be clearly communicated before we process your refund. If you would like to confirm potential return costs prior to ordering, please contact us and we’ll be happy to advise.

Exceptions / Non-Returnable Items

Certain items cannot be returned, including all bespoke or made-to-order pieces (such as customised furniture, personalised home bar setups, or tailor-made accessories). We also cannot accept returns on sale items or gift cards.
If you’re unsure whether a product is eligible for return, please contact us before purchasing.

Exchanges

The fastest way to get what you want is to return the item you have. Once the return is accepted, you can place a new order for the replacement item.

Refunds

We will notify you once we’ve received and inspected your return and let you know if the refund has been approved. If approved, a refund will be issued to your original payment method within 10 business days. Please note it can take some time for your bank or card issuer to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at info@decorandpour.co.uk